Shipping & Refunds

Currency used in this website: AUD$ Australian Dollar

Payment Methods: 

PayPal,  Afterpay, Credit Cards (Visa & MasterCard), Bank Transfer and Wechat (ID: moeyfamily).

More info of Afterpay:  https://help.afterpay.com/hc/en-au 

 

SHIPPING RATES;

For Australia:

CURRENT PROMOTION:

FREE SHIPPING AUSTRALIA WIDE FOR OVER $50!

 

  • Up to 50g: $1.50
  • 51g to 300g: $4.50
  • 301g to 500g: $8.55
  • Up to 1kg: $11.55
  • Up to 3kg: $14.55
  • Shop more than $50 is FREE Shipping

 

For China:

  • $5.50 per kg

 

For New Zealand:

  • Up to 200g $9.10
  • To 500 grams $18
  • 1kg or more: contact us

 

For International Rest of the World:

  • Up to to 200 grams $9.10
  • to 500 grams $23.80
  • 1kg or more: contact us

 

*** All recipient country's Custom Taxes & Duties are the responsibility of the buyers *** 

  

REFUNDS ARE ONLY AVAILABLE THAT IS FAULTY / DAMAGE

If a Vogue Kit® product purchased is faulty, please Contact Us immediately upon receiving and return within 7 days.

WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE IF SEALED HAS BEEN OPENED UNLESS IT'S THE FACTORY'S FAULTY .

You will need the product to be mailed back according to the packaging instructions and the address provided.

Please follow the procedures according to the packaging instructions to receive the refunds and/or exchange.

If it is determined that the defect is our responsibility we will:
1. Replace the product in the exact same collection if in stock or
2. Offer an alternative product of equal value from the other season/collection if the customer accepts; or
3. Credit the customer the full cost of the product (excluding the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.

SALE & FREEBIES ITEMS
- No refunds / returns / exchanges for change of mind on sale items
- Sale prices cannot be redeemed against a prior purchase
- Sale prices cannot be used in conjunction with any other offer or promotion, including e-cash and vouchers
- All Free Items are not to be exchanged / returned / refunded